Privacy policy online

WEBSITE AND ELECTRONIC COMMUNICATIONS OF PRISMA DENTISTES 

Protecting the confidentiality of your personal information is of vital importance for Prisma Dentistes (the “Clinic”). This policy covers how the Clinic intends to collect, use and disclose any personal information that you may provide through your use of the Clinic website, https://prismadentistes.ca/ (the “Site”) as well as its electronic publications, newsletters and press releases (“Electronic Communications”).

The personal information you provide to us through the Site will be treated with care and, subject to the provisions of this policy, will not be used or disclosed in ways that run counter to the consent you have granted.

By using the Site, you signify your consent to the collection, use and disclosure of your personal information in accordance with this policy.

INFORMATION COLLECTED AUTOMATICALLY

Depersonalized information

Like many other websites, the Site may automatically collect certain non-identifiable data with respect to Site users such as the IP (Internet Protocol) address that identifies your computer, the IP address of your Internet service provider, the date and time you accessed the Site, the Internet Web address from which you linked directly to the Site, the operating system you are using, the sections of the Site that you visit, the Web pages and images you view, and any documents that you post on or download from the Site. Depersonalized information is used for system and website administration and with a view to improving the Site. Depersonalized information that concerns you may be disclosed to third parties and archived for future use.

Cookies

The Site may use “cookies”, a technology that stores data on a Site user’s computer in order to recognize that user during future visits from the computer. Cookies are designed to improve website efficiency and use. You can choose to decline cookies if your browser permits it; however, this decision may affect how you can use the Site as well as your ability to access some of its functions.

The personal information you provide on the Site

Your personal information

While you use the Site, you may be asked to voluntarily provide certain kinds of personal information (e.g. name, email address, postal address and phone number). This is to make it easier for us to contact you or let you access certain Site features or sections.

CONFIDENTIALITY OF PERSONAL INFORMATION

Use of your personal information

The Clinic may use your personal information to communicate and correspond with you, respond to your inquiries or for any other reason permitted by law. In general, the Clinic will consider the fact that you have voluntarily visited the Site and have provided preliminary information to the Clinic as signifying your consent to its use of this information as a means of monitoring communications with you and for transmitting information such as electronic communications about the company that may interest you or that you may find useful.

Email messages from the Clinic

If you provide your email address and your consent, the Clinic may periodically send you emails about the company or about any other matter which the Clinic believes may interest you. You may ask the Clinic to stop sending you these messages and/or other information at any time by contacting rv@prismadentistes.ca.

Tracking information

In addition, the Clinic may use depersonalized information to create aggregate tracking information reports regarding website user demographics and traffic patterns on the Site. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. The Clinic also may link tracking information with Site users’ personal information. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy and with the law.

Disclosure of personal information

The Clinic may disclose your information to government agencies that have asserted their lawful authority to obtain this information, or to comply with a subpoena or warrant or order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect the Clinic’s rights and property. Should the Clinic be involved in a merger or other reorganization, the Clinic may disclose your personal information to the resulting organization.

Securing your information

To protect the confidentiality of your personal information, the Clinic employs security safeguards appropriate to the sensitivity of the information. Nonetheless, due to the nature of the Internet and associated technologies, security and privacy risks cannot be fully eliminated and the Clinic cannot guarantee that your personal information will not be disclosed in ways that run counter to the provisions of this policy.

Accessing your personal information

You may request access to your personal data and information about the Clinic’s collection, use and disclosure of that information by contacting the Clinic at rv@prismadentistes.ca. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information. You are also entitled to question the adequacy and accuracy of this information and have it amended as appropriate. You can help the Clinic maintain the accuracy of your information by notifying the Clinic of any necessary changes.

Data Privacy Officer

If you have any questions related to our use of your personal information, please email our Data Privacy Officer at dpo@groupedentaire.com.

OTHER MATTERS

Other websites

The Site may contain links to other websites or Internet resources. When you click one of those links, you are contacting another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. the Clinic has no responsibility or liability for or control over those other websites and Internet resources with respect to their collection, use or disclosure of your personal information.

Website Use Agreement

The Website Use Agreement (which can be viewed by clicking here) governing your use of the Site includes important provisions disclaiming and excluding the liability of the Clinic and third parties regarding your use of the Site, as well as provisions determining the applicable law and exclusive jurisdiction for the resolution of any dispute that might arise from such use. Each of those provisions also applies to any disputes that may arise in relation to this Policy and to the collection, use and disclosure of your personal information, and are of the same force and effect as if they had been reproduced directly in this Policy.

Former Users

Should you stop using the Site or if your permission to use the Site is terminated by the Clinic, the Clinic may continue to use or disclose your personal information in accordance with this Policy, as amended from time to time and subject to compliance with the law.

Privacy Policy Changes

This Policy may occasionally be changed by the Clinic at its sole discretion, without prior notice or liability to you or any other person. the Clinic’s collection, use and disclosure of your personal information will be governed by the version of this policy in effect at that time. New versions of this policy will be posted here. Your continued use of the Site and receipt or request of any Electronic Communication subsequent to any changes to this Policy will signify that you consent to the collection, use or disclosure of personal information in accordance with the amended policy. It is your responsibility to check the date of this policy and review any changes that might have been made since the previous version.

Electronic Communications in General

Electronic Communications are not to be construed as professional advice. Electronic Communications are meant to provide access to information and knowledge of general interest, and not to address your particular facts or circumstances. If an Electronic Communication raises any point of interest, please feel free to contact the Clinic to arrange for a consultation with a professional working the Clinic.

Your comments

Comments or questions about this Policy or your personal information may be sent to the Clinic at the following address:

Prisma Dentistes

100 Chemin Rockland – Bureau 133,

Ville Mont-Royal, Québec H3P 2V9

Phone : 514 739-0097

Email: rv@prismadentistes.ca 

For Prisma, respecting your privacy is essential. This is why we take all the necessary measures to protect and keep confidential all personal information you entrust to us.

Whether to serve you daily, when you receive services in our dental center(s), or to comply with our legal obligations, we must collect, use and communicate certain personal information.

The information collected allows us to identify you and serve you in a way that meets your expectations and allows us to comply with different legal and regulatory requirements.  

It is on that basis that our Personal Information Protection Policy (the “Policy”) was designed and is applied within our dental centers. This statement explains why and how, applying the provisions of our Policy, we collect, process, and protect your personal information.

Our Policy is based on four main principles:

• Your consent to the collection, use and communication of your personal information by professionals working in our dental center(s).
• Our commitment to only collect necessary personal information.
• Our responsibilities regarding the security and protection of the confidentiality of your personal information.
• Our transparency regarding our practices and obligations in this regard.

Obtaining your consent

What does my consent to the collection, use and communication of personal information consist of?

By giving your consent, you authorize dental professionals and members of the clinical team to collect, use and communicate personal information, to serve you and comply with their legal obligations.

This consent to the collection, use and communication of your personal information is necessary to serve you. It remains valid as long as you are a patient in one of our dental center(s).

Can I withdraw my consent to the processing of my personal information or refuse to provide certain information?

If you decide to withdraw your consent to the collection, use and communication of your personal information necessary to serve you and to comply with our legal obligations, we will send you the required information to explain the repercussions of a such decision on our ability to provide our services.

In some cases, it will not be possible to withdraw this consent at your discretion due to legal or regulatory requirements.

If you object to us collecting certain personal information, we may not be able to provide you with the required services.

Limiting the collection of information to what is necessary.

What type of personal information could be collected?

Information is considered personal when it concerns an individual and allows them to be identified. This type of information is confidential.

The type of personal information we may collect varies depending on the type of service required. This information may include but is not limited to:

• First and last name
• Date of birth
• Address
• Email Address
• Telephone number
• Health information
• Financial information

*If you provide us with information about another person, you must ensure that you are authorized to do so.

If you use our website, we may also collect certain information, such as your IP address, as part of your digital interactions. For more information regarding the information collected through our website and our use of cookies, please see our Online Privacy Policy.

IMPORTANT: We limit the collection of your information to what is necessary to serve you.

Your personal information may be collected from three sources:

• When you wish to obtain services offered in our dental center(s) or communicate with us, regardless of the means of communication you use (in person in one of our dental center(s), by telephone, email or, where applicable, by live chat online or when you respond to a survey, etc.).
• When you use services offered in one of our dental center(s).
• When you browse our websites or use online services. This information may be collected through cookies or directly on our sites or applications. For more information, please see our Online Privacy Policy.

Who has access to my personal information?

Access to your information is limited to authorized professionals and personnel who need access to perform their duties.

Professionals and clinical teams are committed to protecting the confidentiality of the personal information they need to perform their professional duties. In the event that we have to communicate your personal information to third parties, we will make sure to inform you and ask for your consent, where this is required.

In all cases, we ensure that security measures are put in place to ensure the protection of the personal information we communicate.

Ensuring the security and confidentiality of your information

Is my personal information secure?

We rigorously apply several organizational, material and technical security measures, such as restricting access to physical and digital records, monitoring premises and computer systems and training staff, in order to protect your personal information against access, unauthorized use and communication, as well as against alteration, loss and theft.

How long is my personal information kept?

We only retain personal information for the duration necessary to achieve the purposes for which it was collected or to comply with the minimum retention periods prescribed by the laws and regulations we are subjected to. Once the retention period has expired, we ensure that your personal information is destroyed.

Can I have access to my personal information or request correction?

You can ask us to access the personal information we hold or to correct it if it turns out to be inaccurate, incomplete or ambiguous. You can do the same if you wish to modify information that we hold, for example following a change in your personal situation or a change of address. It is your responsibility to contact the dental center(s) where you receive care to update your information.

To do this, please consult the information provided in the “How to contact us” section.

How to contact us?

Please direct any questions or requests regarding the processing of your personal information to the manager of the dental center(s) where you receive care or to contact the person responsible for the protection of personal information directly.

The person responsible for the protection of personal information and privacy within our organization is responsible for the practices applied in our centers. You can contact that person using the following contact details:

rprp@groupedentaite.com

If such cases, please indicate your name and contact information, the nature of your request, the name and address of the clinic where you receive care, the name of your dental professional or the person with whom you have already communicated and any other relevant information.